Written for procurement & security officers

Safety & Security Protocol

The operating procedures every Shani Travels movement runs on — verification, inspection, journey management and response. This is the document our corporate contracts are built against.

Our Safety Policy

At Shani Travels, safety is our highest priority and an integral part of every journey, operation, and service we provide. With more than 30 years of transportation experience, we are committed to maintaining the highest standards of passenger safety, vehicle reliability, driver professionalism, and operational risk management.

  • Passenger Safety First. The safety, security, comfort, and well-being of our passengers remain our foremost responsibility.

  • Professional & Trained Drivers. Drivers are carefully selected, licensed, trained, briefed, and regularly evaluated for safe and responsible driving.

  • Fleet Safety & Maintenance. All vehicles are subject to scheduled preventive maintenance, regular inspections, safety checks, and timely repairs.

  • Vehicle Fitness & Compliance. Vehicles are maintained in accordance with applicable legal, regulatory, insurance, and operational requirements.

  • Defensive Driving. Drivers are required to follow defensive-driving principles, speed limits, traffic regulations, and safe-driving practices at all times.

  • Fatigue Management. Appropriate measures are taken to manage driver working hours, rest periods, and fatigue-related risks.

  • Journey Risk Assessment. Routes and assignments are assessed according to operational, traffic, weather, geographical, and security conditions where required.

  • Emergency Preparedness. Appropriate procedures are maintained for accidents, vehicle breakdowns, medical emergencies, security incidents, and other unforeseen situations.

  • 24/7 Operational Support. Our operations and management teams remain available to coordinate and respond to operational and safety requirements.

  • Incident Reporting. Safety incidents, accidents, complaints, and near-misses are documented, reviewed, and addressed through corrective and preventive measures.

  • Passenger & Client Requirements. We work closely with clients to understand and comply with their specific safety, security, and operational protocols.

  • Continuous Improvement. We regularly review our safety procedures, driver performance, fleet condition, and operational practices to continuously improve our safety standards.

Chauffeur-Driven Protocol

Driver Verification

Every chauffeur is verified before their first assignment and re-checked periodically.

  • Valid driving licence verified against the issuing authority
  • CNIC verified and copied to the personnel file
  • Police character verification completed before first duty
  • Employment references checked and recorded
  • Periodic re-verification of licence validity and record

Vehicle Inspection

A documented pre-trip inspection is filed before every departure.

  • Brakes, tyres, lights, horn, mirrors and wipers checked
  • Engine oil, coolant and fuel levels confirmed
  • First aid kit and fire extinguisher present and in date
  • Spare tyre, jack, wheel spanner and emergency tools on board
  • GPS tracker and mobile communication device operational
  • Any failed item logged with a note and resolved before departure

Journey Management

Movements are planned and monitored by the 24/7 Operations Control Room.

  • Routes planned before departure, with alternates for long or sensitive movements
  • GPS tracking monitored throughout the journey
  • Scheduled check-ins on intercity and field routes
  • Night-travel and no-go-hour rules enforced where clients require them
  • Immediate escalation path from driver to operations to client focal point

Driver Conduct

Professional conduct is a contract condition, not a courtesy.

  • Punctual, presentable and courteous at all times
  • No smoking in vehicles; phones on hands-free for operations calls only
  • Speed limits and traffic law observed without exception
  • Passenger instructions followed within the agreed journey plan
  • Confidentiality: what is said or seen in the vehicle stays in the vehicle

Passenger Security

Simple habits that keep passengers safe on every trip.

  • Doors locked during travel; windows managed by passenger preference
  • Identity of waiting passengers confirmed before departure
  • Luggage loaded and unloaded by the driver, checked before leaving
  • No unauthorized passengers or unplanned stops
  • Seatbelts required for all occupants

Emergency Response

When something goes wrong, the response is procedure, not improvisation.

  • Driver secures passengers first, then reports to the Operations Control Room
  • Breakdowns: replacement vehicle dispatched immediately; passengers never stranded
  • Accidents: scene safety, medical assistance, police involvement per law, full incident report
  • Medical emergencies: nearest appropriate facility, client focal point informed en route
  • All incidents documented with photos and closed with a resolution note

High-Risk & VIP Procedures

Elevated-threat and protocol movements run under additional controls.

  • Security-trained drivers with defensive and evasive driving instruction
  • B-6 armored vehicles available as the fleet standard for protected movement
  • Route reconnaissance and timing rehearsals for formal protocol movements
  • Convoy and escort coordination with client security details
  • Movement details shared on a strict need-to-know basis

Self-Drive Protocol

Renter Verification

Verification happens in person, at pickup. The site never collects document uploads.

  • Original CNIC (or passport for foreign nationals) presented and verified
  • Valid driving licence presented and verified — no licence, no handover
  • Rental agreement and security declaration signed at the counter
  • Security deposit confirmed per the agreement
  • Only the verified renter and named additional drivers may drive

Joint Handover Inspection

The handover inspection protects the renter as much as the company.

  • Exterior and interior condition inspected jointly with the renter
  • Fuel level and odometer reading recorded and agreed
  • Existing damages noted and photographed together before departure
  • Accessories and tools checklist confirmed (spare tyre, jack, documents)
  • Renter signs the inspection record and receives the summary

Permitted Use

Clear rules, agreed in writing, so there are no surprises at return.

  • Vehicle driven only by the verified renter and named drivers
  • No racing, contests, towing or any illegal use
  • Travel limited to the agreed geographical area; written approval required to extend
  • Vehicle kept locked and parked securely when unattended
  • Zero tolerance for driving under the influence of alcohol or intoxicants

Emergencies on the Road

Self-drive renters are backed by the same 24/7 operations room as our chauffeured fleet.

  • 24/7 breakdown helpline printed on the agreement and in the vehicle
  • Accidents reported immediately to the helpline and to police as required by law
  • Do not admit liability or settle at the scene; the operations room guides next steps
  • Replacement or recovery arranged per the agreement terms

Return & Closure

The rental closes the way it opened — jointly, and on the record.

  • Joint return inspection against the handover record
  • Fuel level and odometer recorded and compared
  • New damages, if any, assessed transparently per the agreement
  • Fines or penalties incurred during the rental are the renter's responsibility
  • Deposit released per the agreement once the inspection closes clean

General Requirements

Zero-Tolerance Standards

Some rules have no exceptions, for anyone, on any contract.

  • No alcohol or intoxicants — drivers or self-drive renters
  • No unauthorized use of client vehicles or client information
  • No cash handling or errands outside the agreed journey plan
  • Violations end assignments immediately and are reported to the client

Confidentiality

Clients discuss business in our vehicles. That fact shapes our contracts.

  • Driver confidentiality is a written condition of employment
  • Movement details shared on a need-to-know basis only
  • No photography or disclosure of client activities
  • Client data handled per the service agreement and never re-used

Maintenance Schedule

Reliability is scheduled, not hoped for.

  • Documented preventive maintenance for every vehicle
  • Service records retained and auditable per vehicle
  • Tyres, brakes and safety systems replaced on wear thresholds, not failure
  • Vehicles rotated out of service for scheduled maintenance without client impact

GPS Tracking

Every vehicle reports its position to the Operations Control Room.

  • Fleet-wide GPS tracking, monitored 24/7
  • Movement history retained for client reporting and investigations
  • Geo-fencing and route-deviation alerts on managed journeys
  • Tracking data available to corporate clients under agreement

Periodic Training

Standards decay without reinforcement, so training is recurring.

  • Defensive-driving training with periodic refreshers
  • Client-specific inductions (HSE, safeguarding, protocol) before assignment
  • First-aid and emergency-response basics for all drivers
  • Conduct and confidentiality briefings repeated annually

Security Audits

We audit our own compliance the way our clients audit us.

  • Periodic internal audits of driver files, inspections and incident records
  • Client audits and site inspections welcomed under agreement
  • Corrective actions tracked to closure
  • Protocol reviewed and updated annually

Our Safety Commitment

At Shani Travels, every journey matters and every passenger matters. We believe that safety is not simply a policy — it is a shared responsibility and a core value embedded in our culture. Our commitment is to provide transportation that is safe, reliable, professional and responsible — every journey, every vehicle, every time.

“Safety First. Every Journey. Every Time.”

Muhammad Khurshid · Chief Executive Officer

Contract against this protocol

Every corporate engagement adopts these procedures as service terms. Ask for a proposal and our team will include the compliance documentation your procurement requires.

Request a proposal